Refund policy

Return Policy

Wrbuilds Inc. is confident that you will be completely satisfied with your Wrbuilds Inc. computer. However, should you be unsatisfied for any reason, we offer you the option to return most products you purchase directly from Wrbuilds Inc.. For all purchases not made directly from Wrbuilds Inc., please check the return policy of the location from which you purchased your product.

 

30-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with Wrbuilds Inc. (approved in writing), or an exception (as provided below), all hardware, accessories, peripherals, and parts may be returned within 30 days from the date on the invoice for a credit or a refund of the purchase price paid, less shipping and handling, rush service fees, and any applicable restocking fees (as further described below). Any product returned to Wrbuilds Inc. without prior authorization from Wrbuilds Inc. will be considered an unauthorized return, and you will not receive credit for the product and Wrbuilds Inc. will not ship the product back to you.

 

Exceptions to the Satisfaction Guarantee and 30-Day Return Period:

This guarantee does NOT apply to computer systems purchased directly from a retailer or other third-party sellers. There are no exceptions to this policy.
This guarantee only extends to the original purchaser on the billing record and credits will be provided to the original form of payment. Any products not returned will be deducted from the credited amount.
This guarantee does NOT include shipping, handling and rush service fees. It does not extend to opened software, additional parts/peripherals, special order merchandise, or any custom-made products. Products that have been customized by Wrbuilds Inc. for the customer, such as cases and side panels, with engraving or skins, will be assessed a restocking fee or not accepted. Products that have been customized/modified by the customer will not be accepted.
Software may not be returned at any time unless the software being returned is:
Application software or Microsoft Windows operating systems installed by Wrbuilds Inc. on a returnable system which is being returned within the applicable return period; or
Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted by clicking "I agree to these Terms and Conditions."
Products that have been physically damaged, neglected, or abused by the customer, or if any “void if removed” warranty stickers are removed, cannot be accepted for full refund.
Under no circumstances shall Wrbuilds Inc. provide a refund amount that exceeds the purchase price of the computer.
Our ''One of One'' systems are not refundable.
 

PROMOTIONAL ITEMS:

If you return a purchased item that qualified you for a discount, promotional item or promotional gift card and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, Wrbuilds Inc. may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.
 

RESTOCKING FEES:

 

Restocking Fees will not be assessed within the first 30-days from the date on the invoice. Any returns for refund after 30-days are subject up to a 25% restocking fee. Refunds will not be approved after 45-days from invoice.

 

HOW TO RETURN A PRODUCT:

 

Before returning a product, you MUST first contact Wrbuilds Inc. customer service at 514-270-0044 or email at purchases@wrbuilds.ca and obtain a Return Merchandise Authorization (RMA) number before the end of the applicable return period. Wrbuilds Inc. will not accept returns without an RMA number. NOTE: You must ship the product to Wrbuilds Inc. within 10 days of the date that Wrbuilds Inc. issues the RMA number and MUST follow these steps:

Ship back all products you are seeking to return to Wrbuilds Inc. and for which you received an RMA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment. Wrbuilds Inc. will not provide a replacement shipping box under any circumstances.
Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment. Shipping labels will only be provided in circumstances of DOA or damaged deliveries.
Upon receipt of your return, Wrbuilds Inc. will issue a credit or a refund of the purchase price paid less shipping and handling, and any applicable restocking fees subject to this policy.
 

Note: Before you return the product to Wrbuilds Inc., make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary, and personal information as well as removable media such as flash drives, CDs, and PC Cards. Wrbuilds Inc. is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.